Please find below some of the most common questions about the Clean Planet Program.

Can I return more than one cartridge at once with the same label?
With Toner Value Pack cartridges, you can put all your cartridges in the same box and request one label. However, if you are returning other types of cartridges, you need to include one cartridge per package and print one label per package.

How much of the cartridge is recycled?
A total of 99% is recycled. For a full overview, please consult our Recycling Statistics Document.

Are the returned cartridges being re-used?
It is possible that cartridges (or parts of it) are used in the production of new cartridges. Because of the high quality standards of original Konica Minolta cartridges the majority of the returned cartridges can not be reused.

What happens with the cartridges that are not being reused?
The plastic parts taken from toner cartridges are first pulverized, then melted, and molded into new plastic parts for reuse. This kind of closed- loop materials recycling, is one of the most effective recycling measures to help reduce waste while at the same time contributing to conserve natural resources.

Is it absolutely free?
Yes, the Konica Minolta clean planet program is absolutely free.

Can I send back other products than original Konica Minolta toners?
No, Konica Minolta invests in recycling original Konica Minolta products for free. Should the Clean Planet Program be used for anything other than the return of a original Konica Minolta toner cartridge, the associated cost will be reimbursed to the sender of the goods.

Am I entitled to a refund?
No, you are not entitled to a tax deduction or rebate for the return of empty toner cartridges.

Can I use the clean planet program for claiming warranty on my original Konica Minolta toner cartridge?
No, for all service and support related issues, please contact our local help desk.

If you have more questions about the Clean Planet Program, you can send your questions via our Contact form.